Returns & Refunds Policy

Thank you for shopping with Agua de Damasco, a brand by Charis Rega Films, LLC. We take great care in crafting our small-batch skincare products, which is why we cannot accept returns or exchanges due to the personal nature of these items.

However, if you receive a damaged or defective item due to shipping, we are happy to assist you with a refund or replacement. To ensure a smooth process, please follow the steps below:

Contact Us: Complete the form provided below within 7 days of receiving your order. Please include the following information:

  • Your order number

  • A description of the issue

  • Photos of the damaged or defective item

Refund or Replacement: Once we’ve reviewed your request, we will process your refund or send you a replacement based on your preference.

We value your satisfaction and will do our best to address any issues promptly. Thank you for supporting Agua de Damasco!

For further assistance, please feel free to reach out to our customer support team at hello@aguadedamasco.com.